Thursday, August 24, 2006

Shabby Treatment at Caesar's Palace, Atlantic City

Well, after being charged $10.75 at Caesar's in Atlantic City to withdraw money from my bank account to gamble, and after placing a complaint for the charge and wasting my time wandering all over the casino to find the "Global Cashier" who moved like a tortoise, I RECEIVED THIS HEARTFELT (haha!!!) REPLY from Caesar's Customer Service:

Thank you for reaching out to us. Your comments are very important in helping us to ensure that the services and products we provide to our guests are constantly improving to meet and exceed your expectations. Obviously, we share your concern regarding anything that may detract from you (sic) experience at Caesars.

Please be assured that we realize the severity of this matter, and sincerely apologize for any disappointment or inconvenience that you may have endured due to this highly unusual incident. At Caesars, we strive to always provide our guests with the best treatment, to ensure that their stay is enjoyable. Please know that I have taken your comments and discussed them with the proper management teams. Guest comments, like your own, are used in business
and development decisions everyday.

With so many changes coming in the future, concerns and comments are welcomed. Thank you, once again, for taking the time to reach out to us. We look forward to welcoming your (sic) back to Caesars soon. Have a wonderful day!

I particularly like "We look forward to welcoming your back to Caesars soon." Well, neither my back, front, or sides will be visiting Caesar's Palace any time soon.

Where's my free lunch? :)


Anonymous Mollie said...

For that you should get more then a free lunch. How about an overnight stay with dinner & breakfast included.

Aug 24, 2006, 10:55:00 PM  
Blogger Zed said...

I know, but they're not offering lunch, dinner, or breakfast--never mind the overnight stay.

The think "service" is dead in this country.

Aug 24, 2006, 11:01:00 PM  
Anonymous jane said...

Go to Taj Mahal or ShowBoat. They're so much better and responsive to visitors. Caesar's couldn't care less about what you don't like... sorry, but it's true.

Aug 24, 2006, 11:45:00 PM  
Anonymous jane said...

my husband just said they could have at the very least offered you a free drink or something, since they give away free drinks at the casino anyway. or a free dinner or SOMETHING.

they're sort of pathetic. as if that's a surprise.

Aug 25, 2006, 12:09:00 AM  
Blogger Teri said...

blah, blah, blah "unusual incident" blah, blah, blah

this is all I saw, standard letter to all wacko complainers and the quoted section to make you think that they were paying attention.

it's a shame too, I like Caesars, the look of it anyway.

Aug 25, 2006, 9:05:00 AM  
Blogger Nobody said...

I would have urinated on the slot machines if they did that to me. Not really, I just really wanted to use the word urinated today.

Aug 25, 2006, 9:27:00 AM  
Blogger Zed said...

This post needed the word "urinated" in it nobody. SOMEbody had to say it. So thanks.

Aug 25, 2006, 10:35:00 AM  

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